True North Numerology
personal navigation by the numbers
FREQUENTLY ASKED QUESTIONS:
What information do I need to provide to receive an accurate forecast?
You will be asked to complete a form as part of the order process. In order to insure an accurate numerology chart, please provide full name at birth, first and last name currently used, and full birth date. Any omissions, misspellings or typos will result in an incorrect numerology chart. You do not need the time or place of birth. You also need to provide the email address to which forecasts will be sent every month.
What if this purchase is a gift?
On the order form please indicate that this is a gift and any gift message you would like to include to the recipient. Please provide your email for correspondence and receipts. You must also provide the email to which the forecast is to be sent. You will receive a copy of the Welcome email that is sent to your recipient that includes your gift message, but you will not receive copies of the individual monthly forecasts that are sent to your recipient
.
How do I cancel a GIFT subscription?
The recipient of the gift subscription can cancel the subscription themselves at any time from their members subscription page. Should you need to cancel a gift subscription that you purchased for someone else, please email us at support@truenorthnumerology.com indicating the recipient’s name and their email address. You may cancel at any time, but in order to receive a refund your cancellation request must be received within the first 30 days from the date of purchase – this refund policy applies to both the monthly and 12-month plan.
How do I cancel MY monthly or annual subscription?
You may cancel your subscription at any time by going to “My Subscriptions” on your member’s page.
A refund will be issued to the original purchaser and form of payment only when a cancellation request is received WITHIN THE FIRST 30 DAYS FROM ORIGINAL PURCHASE DATE – this refund policy applies to BOTH THE MONTHLY AND ANNUAL (12 MONTH) plans. After the first 30 days, cancellation requests will terminate any future forecast delivery and billing following receipt of the cancellation request.
When will my first forecast arrive?
You should receive an immediate thank you acknowledgment following your purchase. A Welcome introductory email should arrive within hours of placing your order, along with a separate receipt confirmation for your purchase. Be sure to check your spam folder and add True North Numerology to your safe senders list.
I prepare and review every numerology chart, and try to get your first forecast out as soon as possible, but please allow 72 hours for your first forecast to arrive -- at that time I will send out the current month’s forecast. After that first forecast, you will receive Part One of your forecast on the 1st of every month, and Part Two of your forecast on the 11th of every month.
What is the VISION BOARD feature and how do I access it?
Your VISION BOARD is a bonus feature that I developed as a private member’s only feature where you can add inspirational or meaningful photos (no videos) and brief notes. You can use it as a memory page or as a vision board to store meaningful little reminders that connect you with your current energy, emotions, and direction. Use your imagination and use it for the purpose that fits YOU. Photos and notes can be deleted by hovering over them and clicking on the “x”. Additions are loaded chronologically with the most recent additions at the top of the page so that you can scroll through your board as your year progresses.
When you receive your first forecast, you will notice a direct link to your vision board page. Access it every month by clicking on that link, or you can also access it under the profile/members page icon on the website.